Effective Date: 3 November, 2025

Jenay Karlson Coaching (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and digital offerings (collectively, the “Services”). By using our Services, you agree to the practices described in this Policy.

1. Information We Collect

We collect both personal and technical information to deliver and improve our Services.

a. Information You Provide Voluntarily:

When you engage with us—by signing up for coaching, filling out forms, or making purchases—you may provide:

• Full name

• Email address

• Phone number

• Any personal or sensitive information voluntarily shared during intake, coaching sessions, or other communications (e.g., goals, challenges, professional background).

• Payment details (processed securely through third-party providers).

b. Information Collected Automatically:

When you access our Website, we may collect data via cookies and tracking technologies, such as:

• IP address

• Browser and device information

• Referring and exit pages

• Session duration and clickstream behavior

• Time and date of access

2. How We Use Your Information

We collect and use your personal information for the following specific purposes:

• Service Delivery and Personalization: To provide, manage, and tailor the coaching services and digital content you purchase or request, including scheduling, facilitating, and personalizing individual sessions, group programs, and access to online resources.

• Essential Communication: To send necessary, non-marketing communications such as session confirmations, scheduling updates, service changes, and important reminders relevant to your engagement with us.

• Marketing and Educational Outreach: To send you promotional materials, newsletters, and educational content about our services, programs, or relevant topics. This will only occur where you have provided your express consent or where otherwise permitted by law (e.g., the Spam Act 2003 in Australia).

• Website Optimization and Business Analysis: To analyze user engagement, track website performance, and conduct internal business intelligence and analytics to continuously improve our website functionality, service offerings, and user experience.

• Legal Compliance and Business Administration: To fulfill our legal, financial, and administrative obligations, including maintaining accurate business and financial records, processing payments, and complying with regulatory requirements (such as tax and consumer laws in Australia and other relevant jurisdictions).

• Security and Protection: To diligently monitor, detect, and prevent fraudulent activity, misuse of services, security breaches, and unauthorized access to protect the integrity of our services and safeguard our clients' information.

3. Sharing of Personal Information

We respect your privacy and do not sell or rent your data. We may share information under these limited circumstances:

a. With Trusted Service Providers:

We use third-party vendors (e.g., email platforms, web hosting services, payment processors, analytics providers) who support our business operations. These partners are contractually obligated to protect your data and use it only for authorized purposes.

b. International Data Transfers:

As a global coaching business operating from Australia, we use service providers (e.g., cloud hosting, email platforms) that may be located outside of Australia, including in the United States. When we disclose your data to these overseas recipients, we take reasonable steps to ensure that your personal information is treated securely and in accordance with the Australian Privacy Principles (APPs) and applicable data protection laws, including implementing appropriate contractual safeguards.

c. Legal and Safety Requirements:

We may disclose personal data when required to do so by law or legal process, or to protect our rights, property, safety, or that of our clients and others.